Better Results with Higher Customer Satisfaction

The satisfaction of both your organization and your customers is our main objective and ensures succesful co-operation. The best results are achieved with Zendesk, a first class customer service solution, and our highly committed and competent specialists.

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Flexible solutions to meet your needs

We provide solutions, services and experienced professionals to support your business.

Better customer service with Zendesk

Zendesk – better service for your customers

Ensure the satisfaction of both your customers and staff by using the best tools available.

By providing professional and fast service in all the channels where your support is needed, higher customer satisfaction is ensured, and you support your business in reaching the goals set. The quality of service is secured by a happy customer service team, able to work efficiently with the industry’s best modern tools.

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As your Zendesk Premium Partner we provide everything you need:

Licenses
Deployments
Extensions
Integrations
Support
Dedicated Partner

We support your company in discovering the optimal solution within Zendesk products to truly meet the needs of your business and customer service. We’ll be there for you to ensure that your subscription is up-to-date and continues to meet your needs.

Our finetuned Zendesk deployment projects help you with the deployment process utilizing the best practises and ensure you get the return from your investment right from the first day of use. You get to benefit from our comprehensive experience of tens of  Zendesk deployments.

We provide support for the deployment of Zendesk APPs and other existing extensions. If needed, we can also deliver custom extensions fulfilling your  customer service team’s special needs, so that they can operate even more efficiently and smoothly.

If ready-made integrations are not available, you can have custom integrations implemented by our team to complete your solution and make it a truly functional tool for your  organization.

We are your local partner whenever you need it. We will learn about your business, your needs and configuration, and thus are able to help you actively develop you service further.

We truly believe in the excellence of Zendesk products and want to be there for you to help you with development of your customer service. We follow actively the developpement of the Zendesk solutions and share information regarding the new products and features with our customers.

Build the best solution for your organization

Choose the essential features from the cloud-based Zendesk family to create the best overall solution to support your business. Zendesk Support is the core of the Zendesk products and offers already on its own a strong solution to help your customers better. The system can easily be extended with the other Zendesk products.

Zendesk products – click the icon to get more information!
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The core for better customer service

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. It takes your customer service to the next level! Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers. Channels supported are knowledge base with forms, e-mail, social media, web widget and call center. You can easily integrate other products seamlessly to Zendesk Support and provide your customers with Chat service and more comprehensive features for knowledge base, Call Center and social media.

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Start the conversation

A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk.

Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow.

Please note, that the Zendesk Support product includes the basic functionality of this feature and with the product you can extend the functionality to further cover your needs.

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Get the message

Zendesk Message lets your Chat agents connect with customers on messaging apps in a scalable, efficient way. Agents can manage multiple messaging profiles on one dashboard, get historical context on customer conversations, and transfer customer questions from your chatbot into Message.

As the most popular digital communications channel, messaging gives businesses the opportunity to reach and market to a new generation of customers. It’s a support channel that’s “always on,” and it’s evolving into a primary driver of customer satisfaction. Zendesk Message is designed to help scale support on popular messaging apps—and it’s the next step in the evolution of customer support.

Zendesk Message is part of the Zendesk Chat product and available to all Chat product subscribers.

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Knowledge is power – use it!

Support teams have a lot of knowledge about customer issues — and the best way to solve them. Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can quickly build a customizable help center, online community and conversation platform, and customer portal so customers get better self-service and see their recent contribution and activity and agents see improved efficiency and faster resolution. With the web widget you can easily provide the help center content within your other web services.

Please note, that the Zendesk Support product includes the basic functionality of this feature and with the product you can extend the functionality to further cover your needs.

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Strike up a conversation

Add chat to your website or connect your messaging channels and start talking to customers in minutes. Chat and Message let you help customers in real time, which increases customer satisfaction. And satisfied customers are happier customers.

You can provide chat in your services with one or multiple languages if needed and route the conversation to the right customer service teams based on for example their skills. You can optimize the service with triggers and send targeted and behavior-based messages to customers. You can save the chat logs automatically to your Zendesk Support.

Please note, that the Zendesk Support product includes the basic functionality of this feature and with the product you can extend the
functionality to further cover your needs.

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Consultancy services

Ensure the success of your project with the help of our committed and competent specialists.

Ensure successful project s with our experienced and highly motivated specialists and reach your goals. Our technical consultants can help, whether you need specific expertise for a certain role or a whole implementation team.

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Numerous customers, all partners to us

We serve companies of all sizes and industries, and our solutions and services grow along with the needs of your business. We want to be there for you also in the future to build a meaningful relationship with you. For us, you are not just a customer, you are a partner.

Forenom
Lyyti
Moi Mobiili
Taloon
Alma Media
Nettiauto logo
Evry
Heeros logo
AVK logo
Taksi Helsinki logo
Nettix logo
Netrauta logo
Finlayson logo
BudgetSport logo
Laurea logo
Viasys VDL logo

Are you our next partner?

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Jukka Kyheröinen

Sales Director

+358 44 055 8668
jukka.kyheroinen@sovellin.com

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Meeri Saksman-Toikka

Zendesk Solution Consultant

+358 45 117 1323
meeri.saksman-toikka@sovellin.com

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Arno Lindroos

CEO

+358 44 055 8666
arno.lindroos@sovellin.com

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