DB Partners Transitioned Smoothly to a New System with Sovellin Oy’s Support


DB Partners is a pioneer in the real estate industry, helping property owners, managers, and maintenance organizations make smarter decisions through data. The company provides comprehensive energy and lifecycle services that help optimize energy consumption, reduce costs, and increase property value.

Previous Ticketing Experience Enabled a Fast Transition

DB Partners wanted to modernize its customer service tools and moved from ServiceNow to Zendesk. The goal was to implement a solution that was both effective and easy to adopt for an experienced ticketing team. The implementation was carried out with Sovellin Oy’s support in spring 2026 and included data migration, integrations, and training sessions for both future admins and support personnel.

As is often the case with system implementations, a few minor challenges emerged along the way: “There was a small issue with the ticket migration at first, but Sovellin handled it smoothly by running a new migration without any significant delays,” says Laura Kaisamatti, Administrative Manager at DB Partners.

Overall, the project followed a fairly tight schedule, with only seven weeks passing from the initial planning meeting to go-live. Active communication and clear project management were key characteristics of the collaboration. “In my opinion, the project was managed very well by Sovellin Oy’s team. I always knew where we stood and what would happen next,” Laura summarizes.

“We Got a Solution That Works for Us”

As a result, DB Partners received a solution that met its requirements and was quickly adopted by the team:

  • The system was deployed according to plan
  • Users got up and running quickly
  • The solution supports day-to-day customer service operations

Overall, Laura Kaisamatti would rate the implementation project 8/10. In particular, she highlights Soveltimen responsiveness and the smooth collaboration throughout the project.

Shortly

Customer: DB Partners
Solution: Zendesk Customer Service Platform
Implementation Partner: Sovellin
Project Scope: Deplyment project, migration, integrations, admin training, and agent training
Implementation Timeline: 7 weeks (from planning to go-live)